Refund Policy
At US4EDU, we strive to offer high-quality educational content and live support to all learners. As our services are fully digital and delivered instantly or by scheduled access, our refund policy is outlined below.
🔁 General Refund Conditions
We offer limited refunds under the following conditions:
- A refund request is made within 24 hours of purchase.
- No live session has been attended or accessed.
- No downloadable or written content has been accessed.
If any content has been accessed or a live session has been attended, the purchase is considered final and non-refundable.
⚠️ Non-Refundable Situations
We do not offer refunds for:
- Missed live sessions due to user absence or scheduling conflicts.
- Change of mind after content has been accessed.
- Technical issues on the user’s side (e.g. poor internet, device incompatibility).
We encourage users to test their setup or reach out before purchasing a high-tier plan.
🛠 Technical Issues
If you experience a technical problem preventing access to the platform or content, contact our support team. We will work with you to resolve the issue as quickly as possible.
📩 How to Request a Refund
To request a refund (if eligible), please contact us at:
📧 contact@us4edu.com
Include your full name, registered email address, order ID, and reason for the request.
Refunds, if approved, will be issued within 5–10 business days via the original payment method.